TOW NOW CUSTOMER APP DOWNLOAD

Get Breakdown Rescue now with Tow Now App!

Tow Truck help choices:
If your car has let you down on the side of the road or if you need a Tow to get your car to a local garage for repairs or even if your car needs to be nct’d it’s no problem for TowNow our drivers will accommodate any situation.

 

·         Breakdown Rescue

·         Flat Tire

·         Flat Battery

·         Locked out of car

·         Tow to NCT

·         Classic Car Towing

·         MisFuel


Quick and Easy App Use

·       Simple and fast navigation.

·       Profile which is safely stored.

·       Promo codes to enjoy discounts.

·       Set your desired tip amount %.

·       Detailed history of each Trip.

·       Discount voucher to send friends.

·       App info and contact details.





TOW TRUCK DRIVERS HOW TO BECOME A TOW NOW DRIVER:


To get your Driver application and get your log on details to join the TowNow Driver App its as simple as emailing us on:

townowapp@gmail.com

We'll get everything set up and get you registered in no time!



TOW TRUCK DRIVER APPS DOWNLOAD:


TERMS AND CONDITIONS


Passenger Terms & Conditions of Service

TowNow is a technology platform that brings together global service providers with mobile customers (“TowNow”) provided by TowNow Ireland. For information on how we will use your personal data, please see our Privacy Policy. Please see our Terms & Conditions for Drivers Below

1. YOUR USE OF TOWNOW

1.1 You can only use TowNow where you have registered to do so. 1.2 You agree:

1.2.1 and promise that all information and details provided by you to us (including on registration) are true, accurate and up-to-date in all respects and at all times. You can update or correct your details at any time via the TowNow app;

1.2.2 your use of TowNow grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to TowNow software, applications and website) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the TowNow services in accordance with these Terms;

1.2.3 that you will not use TowNow: for any unlawful purpose; in any way that interrupts, damages, impairs or renders TowNow less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;

1.2.4 to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;

1.2.5 and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of TowNow. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;

1.2.6 that you will comply with all applicable laws;

1.2.7 to make payment in full to any TowNow Trucks drivers introduced to you through TowNow for any services provided by such driver to you (although you may choose to use the TowNow app to facilitate such payment);

1.2.8 to treat tow truck drivers introduced to you through TowNow with respect and not to cause damage to their tow truck;

1.2.9 to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

1.3 Please note that we are not responsible for the behaviour, actions or inactions of drivers of TowNow vehicles which you may use (through TowNow or otherwise). Any contract for the provision of tow trucks licensed vehicle services is between you and the driver and not TowNow and we simply provide a platform to introduce drivers and passengers.

2. CHARGES AND PAYMENT

2.1 It is free to generally use the TowNow app and website and you will not be charged a commission for using the service.

2.2 If you choose to pay for a tow truck through TowNow then such payment will be taken automatically at the end of the journey using the card details you registered with us and which we will store for such purpose. You agree that we may undertake authorisation checks on that card when you first join as well as when you take a TowNow truck journey. Payment(s) will be processed via a third party payment processor under TowNow App.

2.3 When you join TowNow, you will be given the option to pre-set a default “tip” percentage of your choosing. This will automatically be added to the fee at the end of each journey unless you choose to override it with a different tip amount or to remove the tip. You can re-set the tip default amount at any time by updating your profile details via the app.

2.4 Once you have taken a truck with TowNow you won’t be able to cancel (since the service has already been provided) and your payment will be taken automatically and is non-refundable. If you have any complaint in relation to the towing service provided then that dispute must be taken up with the truck driver directly. If you are unable to resolve the dispute with the truck driver or you cannot come to an agreement with the truck driver, please contact TowNow and we will try to resolve the dispute.

2.5 In relation to any towing organised for you through TowNow you also agree to pay additional charges (for example where you then do not complete that journey or cancel when a truck has already been allocated to you or for any damage or cleaning costs to the truck which you incur) as set out in more detail here:

  • Cancellation. We reserve the right to charge a cancellation fee if you cancel an order after a Truck has been allocated to your job. View our Cancellation Policy.
  • Soiling charge: As per the National Transport Authority’s guidelines, you will be charged €140 if after your journey the tow truck licensed vehicle interior requires cleaning.
  • Damage: You will be charged at cost for any damage to the tow truck vehicle caused by you.

Such charges will be deducted automatically from the card details provided by you for your account.

3. TERMINATION

3.1 We may terminate these Terms and close any account you have with us by giving you 7 days’ notice in writing by email to your registered email address. We may also terminate these Terms and close your account without notice if you breach any of your obligations under these Terms, if bankruptcy proceedings are brought against you or if you do not pay a court judgment on time.

3.2 We reserve the right to suspend, restrict or terminate your access to TowNow at any time without notice if we have reasonable grounds to believe you have breached any of these Terms. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

3.3 You are under no obligation to use the service and may simply choose to stop using it at any time).

4. OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

4.1 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. You have certain rights under the law. These include that we will provide TowNow to a reasonable standard and within a reasonable time. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.

4.2 If we breach these Terms, We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of €1,000. “Foreseeable” means that the losses could have been reasonably contemplated by you and us at the time of entering into these Terms.

4.3 We are not responsible for: (i) losses not caused by our breach; (ii) the actions or inactions of any drivers; (iii) the actions or inactions of other TowNow users; (iv) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and us could not have reasonably anticipated that type of loss arising at the time of entering into these Terms; or (v) failure to provide TowNow or to meet any of our obligations under these Terms where such failure is due to events beyond our control (for example a network failure).

5. Promotions

5.1 These terms and conditions apply to the promotion currently operating within tow truck vehicles using the TowNow driver application, whereby users are given and must access a unique URL, enter their mobile phone number and register as a credit card account customer in order to become eligible for €5 credit on their first tow with TowNow.

5.2 Only one €5 credit offer redemption is permitted per registered customer regarding this promotion.

5.3 This is an acquisition offer only and is not valid for existing customers at this time.

5.4 Customers must register a valid credit card within the TowNow app and book a tow truck on card account, in order to redeem their €5 credit. Cash fares will not have the €5 credit redeemed against them.

5.5 The €5 credit is valid for one ride only and will be subtracted from the total value of the fare of the customer’s next ride.

5.6 Minimum fare amount for this promotion is €70.

6. PROMOTIONAL CODES

TowNow may, in TowNow’s sole discretion, create promotional codes that may be redeemed for credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that TowNow establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by TowNow; (iii) may be disabled by TowNow at any time for any reason without liability to TowNow; (iv) may only be used pursuant to the specific terms that TowNow establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. TowNow reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that TowNow determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.​

7. COMPETITIONS

7.1 Please read our full Competition Rules page before entering into any TowNow competition. TowNow posts the details of all competitions on our news page where the closing date is specified. To enter any TowNow competition you must be: (a) Resident of Ireland; and (b) 18 years old or over at the time of entry. No purchases are necessary. Competitions are not open to employees (or members of their immediate families) of TowNow Network Ireland Ltd.

8. GENERAL

8.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another other legal entity. You agree that we may do so provided that this will not adversely affect the standard of service you receive under these Terms. As set out in clause 3.3, you may terminate your agreement with us at any time. These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.

8.2 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

8.3 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

8.4 These Terms are not intended to give rights to anyone except you and us.

8.5 We are constantly looking for ways to improve and expand TowNow. We may amend these Terms from time to time in order to reflect changes to TowNow in which case we will give you reasonable notice [by email] of any changes to these Terms. You can terminate at any time as set out above.

8.6 We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the Republic of Ireland. If you live in Ireland the laws of the Republic of Ireland will apply.

8.7 These terms and conditions were last updated on 12 April 2017.



Privacy Policy

This document explains how TowNow App processes information about you which is personally identifiable (“Your Information”) when you use the TowNow App or website, whether you are a driver, passenger or simply a visitor.

1. How we collect and use Your Information

We may collect and process the following data about you:

Drivers:

  • your name, contact details, other registration or profile information and reporting information about your use of TowNow;
  • details required in order to collect and pay to you any fees as relevant;
  • ratings information (where other TowNow users are able to rate you as a TowNow driver);
  • where you choose to use TowNow’s social networking features, such information that you post or about you;
  • location data;
  • driver performance, operational and financial details;

Passengers:

  • registration and payment details;
  • ratings information (where other TowNow users are able to rate you as a TowNow’s passenger);
  • where you choose to use TowNow’s social networking features, such information that you post or about you;
  • location data;

Visitors:

  • cookies information as set out in section 5;
  • other data that you choose to provide to us;

All:

  • if you contact us, we may keep a record of that correspondence;
  • any other information provided by you pursuant to your use of TowNow.

 

We use Your Information in the following ways:

  • to provide the TowNow services to you including processing any bookings and payments;
  • your contact details may be used to notify you about changes to TowNow or respond to any communication or request from you;
  • unless you have told us you do not want to receive marketing communications, to provide you with marketing communications about our products and services and those of third parties which we think may be of interest to you. This may also include marketing communications on social media platforms (including Facebook) used by you. You can ask us to stop sending you marketing communications by clicking on the “unsubscribe” link in any marketing email we send you;
  • to monitor the use of TowNow;
  • to investigate any complaints or potential breaches of the service;
  • where you are a driver to provide you and other drivers with relevant reports including aggregate information based on other drivers’ operation and financial performance (although please note that this information will always be aggregate, anonymous, statistical information and will never identify you to any other driver).

2. Information which we may share with third parties

We never disclose driver reporting information to anyone (except pursuant to a court order or otherwise where required by law).

We only disclose Your Information (other than driver reporting information) as follows:

  • to any suppliers and subcontractors (including payment providers) in order to fulfil the service;
  • if we (or a part of our business) are acquired by a third party, Your Information may be one of the transferred assets;
  • to any relevant public authority or law enforcement agency, including for example where we suspect you have committed a criminal offence or we suspect fraud where required by law, regulation or legal proceedings;
  • in order to enforce or apply the Driver Terms or Passenger Terms or any other agreement to which you and we are a party, as applicable;
  • unless you have told us that you do not want to receive marketing communications, to third parties engaged by us to provide you with marketing communications about our products and services. This may also include social media platforms (including Facebook) where we provide limited information about our users (e.g. their email address) to the social media platform so they can provide to us an anonymous demographic profile of our users with profiles on that platform to inform our targeted marketing activities on that platform; and
  • to third parties from whom you have chosen to receive marketing information.

You should take care when using any TowNow social networking features since the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.

Your Information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. We will ensure any data export is undertaken in accordance with relevant data protection laws and take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this privacy policy.

2.1 How do we protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of data transmitted to the Service; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

2.2 Access to Your Information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us. We may make a small charge for this. You may ask us to correct or remove information you think is inaccurate by contacting us. We hope you will be happy with the way we handle your information but if not you have the right to complain to the Information Commissioner if there is a problem.

2.3 Cookies and other data storage devices

We do use certain cookies as part of our TowNow services. The cookies used are session cookies for the purpose of enabling you to use the service (for example to enable you to complete a registration or access information). You can choose to disable cookies (through your browser settings) although you should be aware that this may prevent you from being able to use all parts of TowNow. For more information on cookies and how to disable them see the ICO guide.

We may amend this privacy policy from time to time in order to reflect changes to the Service, including additional products or services offered by us. We will give you reasonable notice of any changes to the privacy policy. This privacy policy was last updated in April 2017.



Driver Terms & Conditions of Service

TowNow is a technology platform that brings together global service providers with mobile customers provided by TowNow Network Ireland. For information on how we will use your personal data, please see our privacy policy. Please see our Terms of Service (for passengers) above.

1. YOUR USE OF TOWNOW

1.1 You can only use TowNow if you are an insured tow truck driver. We will not let you join (in our discretion) where: (i) we have reason to believe that you are not a licensed truck driver; or (ii) you do not provide the required information and headshot for registration.

1.2 You agree:

1.2.1 and promise that all information and details provided by you to us (including on registration) are true, accurate and up-to-date in all respects and at all times. You can update or correct your details at any time via the TowNow app;

1.2.2 your use of TowNow grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or rights in and to TowNow software, applications and website) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the TowNow services in accordance with these Terms;

1.2.3 that you will not use TowNow: for any unlawful purpose; in any way that interrupts, damages, impairs or renders TowNow less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services (other than your tow truck licensed vehicle services in the normal course of the use of TowNow);

1.2.4 and warrant that: you have all the appropriate licenses, approvals and authority to provide tow truck licensed services to passengers; that you own or have the legal right to operate the vehicle you use when using TowNow and that such vehicle meets all relevant safety standards; and that you have valid insurance cover for your vehicle and services;

1.2.5 to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;

1.2.6 and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of TowNow. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;

1.2.7 that you will comply with all applicable laws and be responsible for the provision of your tow truck vehicle services to passengers (including without limitation, following safety laws in relation to the use of mobile devices whilst driving);

1.2.8 to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

1.3 In relation to the reporting information that we provide, we use all reasonable endeavours to ensure that such information is accurate but we can’t guarantee that it will always be accurate or correct and therefore you should use your own judgment when acting on the basis of information provided.

1.4 Please note that we are not responsible for the behaviour, actions or inactions of passengers whether or not they are TowNow users (although, where such passenger is a TowNow registered passenger and pays through TowNow, payment protection is provided in the circumstances set out in clause 2.3 below). Any contract for the provision of  tow truck licensed vehicle services is between you and the user and not TowNow and we simply provide a platform to introduce drivers and passengers and facilitate payments in certain circumstances.

2. CHARGES AND PAYMENT

2.1 It is free to generally download and use the TowNow Driver app.

2.2. any fees due to you shall be paid by us less: (i) any chargebacks and chargeback costs (where card issuers, schemes or financial institutions refuse to settle a transaction or demand payment in respect of a disputed transaction and the administrative costs incurred as a result of this); and (ii) any fees or costs or expenses in connection with assessments which card schemes or other financial institutions require us or you to pay; and (iii) TowNow set-up administration costs as agreed; and (iv) TowNow agreed commission rates per job.

2.2.1. we have the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent or involves any criminal activity or where we reasonably believe you to be in breach of these Terms.

2.3 For TowNow registered passengers the charges are set out on the app and website (accessible where you are a registered user). Where TowNow registered passengers pay with a card through the TowNow app, we will provide payment protection over such transactions. The following additional terms apply to TowNow transactions:

2.3.1 we have the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent or involves any criminal activity or where we reasonably believe you to be in breach of these terms;

2.3.2 any fees due to you shall be paid by us less: (i) any chargebacks and chargeback costs where a passenger disputes the services you provided; and (ii) any fees or costs or expenses in connection with assessments which card schemes or other financial institutions require us or you to pay. You agree to co-operate with and support us (including through the provision of relevant information) in the event of a dispute over any transaction.

2.4 The balance of any payments owing to you from passengers will be provided in accordance with the terms set out in the app and website. We may withhold or delay payments to you where:

2.4.1 the passenger denies authorising or we have reasonable grounds to suspect that the passenger did not authorise the relevant transaction; or

2.4.2 pending investigation where a transaction is considered to be fraudulent or otherwise suspicious or where a transaction requires validation with a card issuer.

2.5 You acknowledge that payment providers may ask that we or they conduct an audit of your activities to ensure compliance with these Terms and use of TowNow App and you agree to co-operate fully with any such audit. You further agree that you will co-operate in relation to any financial crime screening that is required and to assist us in complying with any laws and card or financial institution rules or policies.

3. TERMINATION

3.1 We may terminate these Terms and close any account you have with us by giving you 7 days’ notice in writing by email to your registered email address. We may also terminate these Terms and close your account without notice if you breach any of your obligations under these Terms, if you cease to be a licensed tow truck driver, if bankruptcy proceedings are brought against you or if you do not pay a court judgment on time.

3.2 We reserve the right to suspend, restrict or terminate your access to TowNow at any time without notice if we have reasonable grounds to believe you have breached any of these Terms. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

3.3 You may cancel these Terms at any time by simply closing your account by following the instructions on the app or website.

4. OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

4.1 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. You have certain rights under the law. These include that we will provide TowNow to a reasonable standard and within a reasonable time. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.

4.2 If we breach these Terms, We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of €1,000. “Foreseeable” means that the losses could have been reasonably contemplated by you and us at the time of entering into these Terms.

4.3 We are not responsible for: (i) losses not caused by our breach; (ii) the actions or inactions of any passengers (other than in the circumstances set out in clause 2.2); (iii) the actions or inactions of other drivers; (iv) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and us could not have reasonably anticipated that type of loss arising at the time of entering into these Terms; or (v) failure to provide TowNow or to meet any of our obligations under these Terms where such failure is due to events beyond our control (for example a network failure).

5. GENERAL

5.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. You agree that we may do so provided that this will not adversely affect the standard of service you receive under these Terms. As set out in clause 3.3, you may terminate your agreement with us at any time. These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.

5.2 If you breach these Terms and we take no action against you, we will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

5.3 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

5.4 These Terms are not intended to give rights to anyone except you and us.

5.5 We are constantly looking for ways to improve and expand TowNow. We may amend these Terms from time to time in order to reflect changes to TowNow in which case we will give you reasonable notice by email of any changes to these Terms. You can terminate at any time as set out above.

5.6 We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the Republic of Ireland.

5.7 These Terms and Conditions were last updated on 12 April 2017

 

 






 









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